Job description: K12 Rostering Support Specialist (Contractor/temporary)
Job Type and Compensation: W2 hourly/$30 hr
To apply you must be available to start the 1st week of June through the September, possibly. This job can't be done in conjunction with another full time job and isn't ideal for educators returning to the classroom for back to school 2025/2026 because they project will still in in progress.
Job Summary:
As a Rostering Support Specialist (Contractor), you will play a critical role in getting customers - school districts - rostered onto our client’s software successfully. You will manage a broad range of customer rostering requests, guiding customers through the process from start to finish. Where necessary, you will use technical skills to troubleshoot customer issues, and own driving issues to resolution. You will work directly with customers to set them up for success in the coming academic year.
Essential Functions:
- Work with District and School leadership to roster Administrators, Teachers, and Students onto the Amira Learning software over the critical summer months to prepare for the start of the academic year.
- Collaborate with school district IT administrators to share student roster data to our application via Clever, Classlink, & Manual rostering methods
- Provide technical support and guidance to schools throughout the data integration process. Diagnose and troubleshoot issues related to student rostering, including enrollment changes and system updates
- Collaborate with others in the customer support team to resolve issues related to student rostering
- Implement Single Sign-on (SSO) within the rostering process for Districts and Schools throughout the US and internationally.
- Exceed customer expectations on response quality, timeliness of responses and overall customer experience
Qualifications:
- 1-3+ years of experience in onboarding, professional services, customer support or a related customer or onboarding-focused role, particularly in EdTech. Required
- Experience supporting SaaS applications, education assessment technology products a plus
Preferred Qualifications:
- Experience with Clever and/or Classlink rostering, Single Sign On, and student information systems (SIS).
- Passion for solving customer issues and advocating for their success
- Ability to provide stellar customer service in multiple forms (written, video and phone calls)
- Flexible approach, able to operate effectively with uncertainty and change
- This is an execution-oriented role with a reasonable amount of routine work during the training period (June-early July 2025) and long hours - with possible overtime - during the peak rostering period (late July - August)
- Customer-facing hours are roughly 9am-6pm Central Time
Benefits:
- Competitive Hourly Rate, with likelihood of overtime
- Cutting-edge work in the AI space
- The opportunity to help children around the world reach their full potential as part of our client, recently named ‘most innovative company in education’ by Fast Company
About Our Client:
Our client accelerates literacy outcomes by delivering the latest reading and neuroscience with AI. As the leader in third-generation edtech, our client listens to students read out loud, assesses mastery, helps teachers supplement instruction and delivers 1:1 tutoring. Validated by an independent university and SEA efficacy research, our client is the only AI literacy platform proven to achieve gains surpassing 1:1 human tutoring, consistently delivering effect sizes over 0.4.
Rooted in over thirty years of research, our client is the first, foremost, and only proven Intelligent Assistant for teachers and AI Reading Tutor for students. The platform serves as a school district’s Intelligent Growth Engine, driving instructional coherence by unifying assessment, instruction, and tutoring around the chosen curriculum.
Unlike any other edtech tool, our client continuously identifies each student’s skill gaps and collaborates with teachers to build lesson plans aligned with district curricula, pulling directly from the district’s high-quality instructional materials. Teachers can finally differentiate instruction with evidence and ease, and students get the 1:1 practice they specifically need, whether they are excelling or working below grade level.